Complimentary Shipping
At least one complimentary shipping option is available for eligible U.S. orders with a cart total of $50 or more.
Beauty Ambassade · Online Orders
Shipping, Returns & Exchanges
Everything you need to know about payments, order processing, shipping, returns, exchanges and refunds for purchases made through Beauty Ambassade.
At a Glance
Our main order policies are summarized below. Please review the complete terms before submitting a return.
Order Processing
Orders are generally shipped within 1–3 business days after payment has been received.
45-Day Returns
Eligible unopened and unused products may be returned within 45 days of the original purchase date.
Payment Policy
- We accept payment cards with U.S. billing addresses.
- If you do not have a U.S. billing address, payment must be completed through PayPal.
Shipping Policy
- Shipping charges are calculated and displayed at checkout.
- BR SPA INC. provides at least one complimentary shipping option when the cart total is $50 or more.
- BR SPA INC. ships to addresses within the United States only.
- Orders are shipped from 550 Okeechobee Blvd, West Palm Beach, FL 33401, generally within 1–3 business days after payment has been received.
- You will receive an email with tracking information when your order has shipped.
BR SPA INC. can guarantee a package only until the carrier confirms delivery to the shipping address provided with the order. Once delivery is confirmed with a valid tracking number, BR SPA INC. is not responsible for packages that are lost, stolen or misplaced. The customer is responsible for tracking the shipment or filing a claim with the shipping carrier.
Returns & Exchanges Policy
We gladly accept eligible returns for products purchased through beautyambassade.com when the returned item is received within 45 days of the purchase date.
Return Eligibility
To qualify for a return, the product must be:
- Returned with a dated receipt.
- Unopened, unused and in its original packaging with the seal intact.
- Received by BR SPA INC. within 45 days of the original purchase date.
Returns cannot be accepted for products that have been opened or used.
Damaged, Missing or Incorrect Items
Any damaged products, missing items or other shipment issues must be reported by email within 3 days of delivery. BR SPA INC. will cover return shipping fees for damaged products.
REPORT AN ORDER ISSUEReturn Shipping
Original shipping charges are non-refundable. Except for damaged products, return shipping and handling costs are the customer’s responsibility.
BR SPA INC. is not responsible for returned items that are damaged, lost or stolen in transit. The sender is responsible for securely packaging and shipping the unused product so it arrives in its original condition.
Refunds
A refund for the original product price will be issued to the original credit card within 15 days after BR SPA INC. receives and approves the returned item. Return credits cannot be exchanged for cash.
You will receive an email once the return has been processed and your financial institution has been notified. Please allow up to 10 additional business days for your financial institution to post the credit to your account.
Gift Returns
An eligible gift may be returned if it is unopened, unused and in its original packaging. You may choose a credit to an existing gift card or store merchandise credit. If the purchase was paid for with one or more gift cards, the returned amount will be credited back to the original gift card number or numbers for future online or in-store purchases.
Return Address
All approved returns must be shipped directly to:
BR SPA INC. / Beauty Ambassade550 Okeechobee Blvd, Suite CU-3
West Palm Beach, FL 33401
United States
Returns and refunds cannot be accepted after 45 days from the original purchase date and are not redeemable for cash.
Need Assistance?
Contact Beauty Ambassade
If you have a question about an order, return or shipment, please contact our team and include your order number.
How Can We Help?
Whether you need help choosing a treatment, selecting the right skincare products, or have a question about an order, our team is here to assist you.